Hotel Rules

Hotel Rules

(Please Keep For Your Records)

RESERVATIONS

Thank you for your interest in Animal House Pet Hotel & Spa.
Reservation can be made by completing on line reservation form, or you can simply call 404-879-0910.

During the holidays or peak seasons, we require a one-night refundable deposit. To avoid loss of deposit, over night reservations must be cancelled at least five (5) days prior to arrival. Animal House Pet Hotel and Spa proudly accepts Cash, Visa, MasterCard, Discover, and American Express

We request 24-hour notification for cancellation of day camp, and day spa, so that we may reschedule without charging for missed appointments

Accommodations are available for those who would like their family’s pets (of the same species) to stay together.


HOURS

Animal House Pet Hotel and Spa cares for guests, 365 day per year. We are open from 7 am – 7 pm (Monday – Friday),
8 am – 5 pm (Saturday) and 11 pm – 4 pm (Sunday). We are closed to the public on all major holidays. Boarding clients are charged for overnight stays regardless of check-in time.

Check-out time is 12 noon. Guests leaving after 12 noon will be charged an additional $20.00 fee per pet unless scheduled for day camp or grooming the day of check-out. We regret that we cannot accommodate check-outs/check-ins during non-business hours.


HEALTH CARE

The health and safety of each guest is our number one priority. Therefore, every guest must have a Hotel Guest Journal form completed prior to his/her stay. This profile allows us to get to know your pet on a personal level, understand his/her handling preferences and to utilize the medical records, personality profiles and special needs information for the health, safety and well-being of your pet.

All guests must be in good health and must not have had or been exposed to any contagious or communicable illnesses within a 30-day period prior to check-in. Animal House Pet Hotel and Spa advises against boarding guests that have a terminal illness and are in the late stages of that illness.

Each guest receives an entry evaluation prior to admittance. Guests showing signs of vomiting, coughing, gagging, sneezing, or diarrhea will not be admitted. Guests showing signs of fleas or ticks will be treated at owner’s expense.

Guests must possess a temperament that allows staff members to be able to properly care for them. Allowances may be made for specific temperament issues, but guests cannot pose a danger to staff members.
We discourage bringing toys or bedding for your pet since we offer a large selection of toys and comfortable, clean bedding which meet our safety and sanitary standards. In order to minimize separation anxiety, it is acceptable to provide an old shirt containing familiar scents. However, in such event, we cannot be responsible for any lost or damaged items.

In the event your pet should become ill or injured, every effort will be made to contact you, your veterinarian of record, and/or your designated emergency contact for instructions. If a life threatening illness/injury occurs, Animal House Pet Hotel and Spa, in its sole discretion, may engage the services of a veterinarian or a small animal emergency hospital for evaluation, regardless of owner’s instructions on the pet’s profile form. For any health concerns that may arise, our pet care professionals maintain a detailed log, which will be provided to you and your veterinarian.


VACCINATION REQUIREMENTS

All guests must meet our vaccinations standards. Animal House Pet Hotel and Spa requires a Vaccination & Health Certificate from a veterinarian before admittance can be allowed. Puppies must be at least 12 weeks of age and have completed their first two series of vaccinations, including the Bordetella vaccine and a fecal exam. Puppies over 18 weeks of age must have their full series of vaccinations, including the rabies vaccine. Guests requiring vaccination updates must have the vaccination administered no less than 24 hours before any grooming service or overnight stay is scheduled.

Canines

RABIES (RV): Current in the last year.
Distemper (DHLPP): Current in the last year.
BORDATELLA (BO): Current in the last six months.
ALL DOGS ATTENDING DAY CAMP
MUST BE SPAYED OR NEUTERED

Felines

RABIES (RV): Current in the last year.
Feline Distemper (FVRCP): Current in the last year.
Feline Leukemia (FELV):Current in the last year.
ALL DOGS ATTENDING DAY CAMP MUST BE SPAYED OR NEUTERED.
Titers are accepted with proper documentation.

FOOD & MEDICATIONS

Our house cuisine is an all natural grade A ingredient, maintenance formula dog food made by Nutri Source. House cuisine is available for $3 per day. You may choose to provide your own food (at no additional charge), as long as each meal’s serving size is prepared in a separate zip lock bag with your pet’s name on it for the entire length of the stay.

Animal House Pet Hotel and Spa will administer oral and topical medications at $3 per day. Guests requiring specialized care (injections, splint/bandage changes, etc.) are handled on a case-by-case basis, typically at $6 per procedure. All medications shall be provided by owner, clearly labeled and must include written instructions with guest's name, type of medication, dosage, and schedule.


GENERAL

All guests entering and exiting Animal House Pet Hotel and Spa must be on a leash or in a carrier. Animal House Pet Hotel and Spa reserves the right to refuse admittance to any pet guest for any reason, at any time, who lacks proof of vaccinations, displays signs of untreated or potentially contagious conditions, demonstrates aggressive behavior, or who fails our standard health and temperament policies.

Our prices, policies, services and hours are not negotiable and are subject to availability and change without notice. Upon admission for services, your signature of contract acknowledges your awareness and acceptance of our policies

Thank you for your trust in allowing us to care for your Pet, a member of your family, and of ours.